![]() ![]() For elucidative purposes, we will discuss the process of resetting the Samsung TV to the factory defaults. ![]() ![]() Reset Your Device to the Factory Defaults #Ī corrupt firmware/OS of your device could be the reason behind the Netflix black screen & resetting your device to the factory defaults may solve the problem. For illustrative purposes, we will discuss the process for the Netflix app on the Android platform. Netflix may show the black screen if the installation of its app is corrupt & reinstalling the Netflix app (as per the platform) may solve the problem. Reinstall the Netflix App for TV, Mobile, Console, or Streaming Devices # General Troubleshooting: # Restart the Devices #Ī temporary malfunction of any of your devices (mobile, TV, console, Firestick, PC, networking equipment, etc.) may cause the black screen in Netflix, & restarting the devices may solve the problem. If you are using Apple’s Cloudkit, then make sure it is not performing any background operations on the Safari browser (if the issue is occurring in the Safari browser).įor the Linux users, check if reinstalling the Widevine sorts out the black screen issue. If the black screen issue is occurring on a Mac, then check if creating a new user account on the Mac clears out the issue. If you are encountering the issue on a Windows PC, then check if reinstalling the graphics driver of your system solves the problem. Make sure the OS/firmware of your device is updated (like update the system’s Windows) to the latest release. Additionally, check if re-logging Netflix solves the issue at hand. Check if using another HDMI cable solves the black screen issue. Moreover, make sure the playback resolution of the external display (monitor/projector) matches the main display resolution. Also, check if disconnecting an external monitor solves the problem. You can solve the Netflix black screen issue by trying the solutions below but before that, make sure no sharing or recording application is causing the issue. ![]()
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