![]() ![]() We used another billing product which was specific to our business, but really inadequate for the practice. The more I dig in the more I realize how helpful this program is to analyze our overall productivity. This has been a real boon to the practice and I am very happy with this product. When I have had questions, it has been simple to do a quick chat or call to help me navigate my way. Migrating to B4T has been a great move for our office. I'm never placed on hold by robo-operators as so often occurs with other companies (both professionally and personally). Something else that I love about B4T is their support desk phones are answered within 2 or 3 rings by actual human beings. She's assisted me on numerous occasions and I can't say enough about her. In particular, is fantastic and is such a pleasure to deal with. I haven't had a single instance where I worked with a rep who wasn't extremely courteous and immediately able fix a problem or provide guidance for whatever need I had. It provides all of our billings needs in a straight-forward, uncomplicated manner. ![]() PROSī4T is completely user friendly and has a neat, simple layout with no unnecessary noise to clutter your view like so many software products. I recommend it highly for anyone looking for a quality product that won't break the bank but will still provide all the support you can ask for. It's very reasonably priced and has an excellent customer service staff. ![]() There is some opportunity to customize them-to a point.ī4T is a great billing software that satisfies all of our billing needs. Like for instance, matter-specific invoice reports for use in legal fee applications (amazingly, it does not offer that report!) Clients have found the invoices a bit confusing where they also contain trust account balances. The standard reports could be more of aimed at the reports that law firms would use. NetDocuments has this capability and it is VERY nice. So if a user is logged into their computer, they don't need to authenticate on B4T. Single-sign-on allows the program to authenticate using a firm's local credentials, like the credentials for users to login to their computer. Another drawback is that B4T does not have single sign-on capability. If my firm had things to do over again, it would probably go with TimeSolv (and if B4T's prices continue to increase, we will make a move). The pricing is a bit steep compared to TimeSolv, which offers the same as Bill4Time and more. The integration with QuickBooks works well. Bill4TIme has/supports API's, which allow client and matter data to be fetched for use in other systems, like a practice management suite. The best part of Bill4Time is that it is intuitive for users to enter time, and expenses. They will respond-but it is not always productive. Its solid, simple, and easy to use.Ĭustomer service is responsive, sort of. ![]() We've used Bill4Time for our billing needs for over 5 years, and many of our attorneys used it before we formed our firm. Another popular billing program we looked at tried to charge us about 5 times the cost of our average user, merely because one report regarding collections was critical to our internal compensation model. We also use the trust accounting functionality which helps us keep on top of retainers. Invoicing is easy as well and so is receiving payments. There are also easy reports to provide for accountability of time keepers. Reports are easy to run and provide the information we need to keep a pulse on our firm's billings, collections, and associated compensation models. The program is clean, simple, and available anywhere through the web and various applications for mobile devices. I'd love more practice management functionality-but I don't see that as the main purpose/use of this program. I find no "cons" when comparing to other billing programs I've looked at. Its a billing program and is extremely effective at billing. ![]()
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